Use the "Report a Login Issue" contact form. You will typically need to provide your work email and a description of the error code you are seeing. For System Administrators:
Navigate to and open a ticket directly with Meta’s enterprise support team. This ensures a faster response time than standard user reporting. 4. What Information to Include in Your Report
Copy and paste the exact text (e.g., "Invalid Username," "SAML Request Failed"). report a login issue home page facebook work
Access the (if possible from a cached session or mobile).
For issues, your internal IT team is often your fastest route to a solution. Workplace is an enterprise tool, meaning your company "owns" the instance. If there is a configuration error on the home page, Meta might not be able to fix it—but your IT admin can. Use the "Report a Login Issue" contact form
Troubleshooting 101: How to Report a Login Issue on the Facebook Work Home Page
Often, what looks like a system-wide bug is just a local browser hiccup. Try these before reporting: This ensures a faster response time than standard
Most companies use a third-party provider (like Okta or Azure). If your company login page fails, the issue likely lies with your IT department, not Facebook.
Most of our customers receive their support over the phone or via email. Customers who are close by can also set up a face-to-face appointment with one of our engineers.
For most locations, simply contact us: