The device hasn't checked in with Google or Motorola servers.
What is the of your Motorola (e.g., Moto G Stylus 5G)? Which carrier did you buy it from? Is it a brand new device or used? oem unlock greyed out motorola top
Sometimes a persistent software bug prevents the toggle from activating. Backup your data. Perform a . The device hasn't checked in with Google or Motorola servers