Look for the bin folder and find a file named prot.xml or config.xml . Right-click and open it with Notepad.
Make sure your "SQL Server" or "EisS" service is set to "Automatic" in your Windows Services menu ( services.msc ). 64-bit Windows installation?
Ensure a user is created and that the "Company Code" and "Dealer Number" fields aren't empty. Use generic numbers like 123 if you are a DIY user. Save the settings and restart. Step 4: Check Database Connections (The Technical Fix)